“It facilitated high-quality image capture but had its drawbacks. “We’ve been operating a purely DVR system for the past 10 years or so,” Saucedo said. With Synergy, operators can then ‘live view,’ control, record and review this footage on the IP monitor walls in the surveillance control room, and also set up customized alerts to automatically detect specific incident scenarios. Utilizing Synectics’ e1600 H.264 encoders, high-quality footage from the site’s 500 plus analog cameras is converted to digital video. There are several ways the new surveillance system is helping us do this.” Repeat business is key and that means doing everything we can to offer a high-quality customer experience in every aspect of our operations. “On average, around 3,000 guests come through our doors every day, the majority of which live locally, we are not what you might term a vacation destination casino. Utilizing Synectics’ e1600 H.264 encoders, high-quality footage from the site’s 500 plus analog cameras is converted to digital video.įor Saucedo, one of the biggest reasons for upgrading the current system is being able to support repeat business growth by enhancing customer experience.

It also means that we will easily be able to introduce more sophisticated data integrations, for example to point-of-sale and player systems.” Synergy’s open platform architecture means that we can migrate gradually, as time and budget permits. Without doubt this is the future, but navigating away from analog to entirely IP is not a feasible single-step process.

Rob Saucedo, Director of Surveillance for Hollywood Casino Aurora explains: “We have already begun introducing IP camera technology. With over 1,100 slots, almost 40 tables, including a live poker room to monitor, in addition to the property’s restaurants and hospitality areas detecting and investigating theft, fraud and security threats is a priority for the surveillance team. Illinois-based Hollywood Casino Aurora has upgraded its surveillance system with an integrated solution from Synectics - a decision driven as much by customer service as by security requirements. Powered by Synectics’ Synergy command and control platform, the new system will provide 24/7 surveillance for the 53,000-square-foot Penn Gaming casino located in the Chicago suburbs. Hollywood Casino Aurora’s desire to be a customer service leader extends to its surveillance systems.

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